Return Policy

We will check all products and ensure they are in good condition before we send them to you.
When you receive your parcel, kindly do an immediate check on product received to make sure product is functioning properly.
All items (eg. electronic-function products) are brand new and properly sealed before we dispatch it. However, if you feel that your product is faulty or not functioning properly, do notify us within 24 hours through (011 – 5764 1397 WhatsApp / Phone Call) from the date you receive your product. We will advise you accordingly.

Please note that we are NOT able to offer an exchange or return of products for the change of mind on sex toys simply due to health & hygiene reasons. Kindly choose wisely before you place order.

Items Applicable for Return

Incorrect product:

We handle each and every order carefully, but shit happened sometime, in the even if you’ve received an item not as per your order, please DO NOT open the sealed and contact us immediately. We will arrange for exchange or return or refund accordingly.

Faulty product:

We offer a 24 HOURS REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however through our high level of customer service, we will always endeavor to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.

Please note that standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 7 working days from the date we receive the faulty product.

Items Non-applicable for Return

Customer changes one’s mind of the item.
Customer induced fault or damaged (eg, user’s fault eg., mishandling, dropped, misuse or improper application of the products, …etc)

Note, all electronic-function products are brand new and properly sealed, and checked thoroughly in working condition by our manufacturer before we dispatch it. Happy Wonderland reserves the right to conclude if the damage is induced by manufacturer or user’s fault.

Check the package/parcel condition before signing & receiving it. Please contact us immediately and DO NOT accept it if parcel’s packing is obviously broken, severely dented or any damages with impacted marks. Happy Wonderland will not responsible for any damages if the parcel’s packing is obviously broken, severely dented, damaged with impacted marks are found after signing & receiving from the courier.

Other criteria for item non-applicable for return:
1. Product’s color is not as expected (Color: Not Fix)
2. Incorrect storing method, i.e. in the damp environment.
3. Exposure to too high or too low temperature.
4. Any alteration was done to the product.
5. Dirt cause by food and drinks.
6. Any exchange is done without contact our customer service.
7. Any product returned with incomplete packing and accessories.
8. The tag was removed and wore item.

Deadline for Return

Kindly report to us immediately (by +6011 – 5764 1397 WhatsApp / Phone Call) within 24 hours upon acceptance of delivery. Therefore, it’s important to check or battery-test your item(s) once you’ve received it. We will explain the return procedure through (+6011 – 5764 1397 WhatsApp / Phone Call) within 3 days of reporting.

All manuals and accessories that come with the product must be included and returned back to us in their original packaging & condition. We’ll come back to you within 3 days upon receiving the return products.

Happy Wonderland reserves the right to conclude if the damage is induced by customer fault or not.

If you have any questions concerning our shipping & returns policies, please write-in to us by contacting us through +6011 – 5764 1397 WhatsApp / Phone Call.

Happy Wonderland reserved the rights to make an adjustment to any published price of any products due to input error, product discontinuation, stock clearance, under the instruction of manufacturers or distributors and errors in advertising.

Refund Processing & Method

If the order is eligible for refund after reviewed and confirmed by HAPPY WONDERLAND, refund shall be arranged to you according to the same payment channel during placing the order unless otherwise stated.

PAYPAL

For payment via PayPal, we will initiate a refund (reimbursement) from our PayPal account directly to your original payment method as soon as the refund request is reviewed and confirmed.

IPAY88

For payment via IPAY88, we will initiate a refund (reimbursement) to your bank (according to your original method/channel of payment) as soon as the refund request is reviewed and confirmed.

OTHER METHODS (BANK TRANSFER / CASH / E-WALLET)

For payment via other bank transfer or cash or e-wallet, you will need to provide us with your bank details as below:
Account Holder Name (as per order)
Bank Account Number:
Bank:
We will initiate a refund (reimbursement) to your bank account as above as soon as the refund request is reviewed and confirmed.

You will receive the refund within 30 days or depending on your card issuer’s policies. We will notify the refund via WhatsApp (preferred) or email.